Analytics are good. Insights are better.
Connexion Point’s data science methodology focusses on understanding the interactions that drive consumer engagement and decision making in the modern healthcare ecosystem. We distill millions of data points derived from physical and digital interactions to generate insights on consumer behavior, maximize consumer satisfaction and engagement, and optimize outcomes.
Insights are revealed through a multidimensional view of the healthcare value chain, enabling our clients to take data-driven action.
XE 360 leverages advanced analytic techniques including voice-to-text transcription, natural language processing, and healthcare specific linguistic modeling. Further to this, is the integration of additional digital interactions – click to chat, click to call, web analytics – to create a 360 degree view, and understanding, of the member experience and consumer lifecycle.