Like our clients, Connexion Point is a leader in the healthcare industry.
Our exclusive healthcare focus means we truly understand your business. Our multi-state redundancy and scalable true webscale technology means we always deliver. Our customized outcome based solutions, created using our proprietary technology, industry disruptive data collection, analytics, and reporting, and human capital excellence mean we are purpose-built to exceed industry expectations.
We create communications solutions for the lifecycle of the healthcare consumer, from acquisition to retention to reacquisition, and beyond. All while collecting and utilizating data and building insights.
We excel at building to your outcome, whether acquiring or retaining membership, building loyalty, boosting HEDIS measures or reaching for the Stars (measures).
Connexion Point combines tools and services to build to your objective: licensed or unlicensed agents? inbound or outbound? SaaS requirements? Customized reporting? Big data analytics? email, click to chat, click to call, portal, zing…?
Specializations include:
- Telesales
- Member Retention
- Customer & Member Services
- Provider Services
- Pharmacy
- Broker Services
- Data and Analytics Services
- SaaS Software licensing and integration
- Data enhancement
- Plan Change
- Lifecycle Communications
- Stars Programs
- HEDIS Measures
- STARs Programs
- Disease management
- Population health management
- Verification
- Appointment scheduling & reminders
- Welcome calls
- Customer care
- Health risk assessments
- Referrals
- ANOC
- Information survey
- Disenrollment survey