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RETENTION & SATISFACTION

Proactively Track Key Points of Member Engagement

help shape plan growth

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Only 26% of beneficiaries received outreach from their carrier to help them understand their plan and coverage.

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We know the value and impact of consumer outreach.  We help build engagement strategies during all aspects of the member journey to ensure beneficiaries feel knowledgeable and empowered.  The result?  Decreased attrition and increased satisfaction.

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  • Onboarding/Welcome Calls

  • Denials Awareness

  • ANOC Calls

  • Supplemental Benefit Exhaustion

  • Disenrollment Inquiries

Responsive to Help Improve the Member Experience​

  • Agent Activation

  • Agent Certification

  • D-SNP Certification

  • Commissions Lookup

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